Privacy Policy

Your privacy matters to us. This policy explains how juceranalora collects, uses, and protects your personal information when you use our budget analysis platform.

Information We Collect

When you use juceranalora's services, we collect information that helps us provide better budget analysis tools and financial insights. This includes personal details you provide directly and information gathered through your use of our platform.

Personal Information: Name, email address, phone number, and billing details when you create an account or subscribe to our services

Financial Data: Budget information, expense categories, income details, and spending patterns you input for analysis

Technical Information: IP address, browser type, device information, and usage patterns on our website

Communication Data: Records of your interactions with our customer support team and feedback you provide

How We Use Your Information

We use the information we collect to operate and improve our budget analysis services. Your data helps us create personalized financial insights and maintain a secure, functional platform.

Provide personalized budget analysis and financial recommendations

Process payments and manage your account settings

Send important service updates and security notifications

Improve our platform features and develop new analytical tools

Respond to customer inquiries and provide technical support

Data Protection Commitment: We never sell your personal financial information to third parties. Your budget data remains strictly confidential and is used only to provide the services you've requested.

Information Sharing and Disclosure

juceranalora takes a conservative approach to sharing your information. We only share data in specific circumstances and always with appropriate safeguards in place.

We may share your information with:

Service Providers: Trusted third-party companies that help us operate our platform, such as payment processors and cloud storage providers

Legal Requirements: When required by Australian law or to protect our rights and the safety of our users

Business Transfers: In the event of a merger or acquisition, with advance notice to affected users

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting us directly.

Access: Request a copy of the personal information we hold about you

Correction: Update or correct inaccurate information in your account

Deletion: Request deletion of your account and associated data

Portability: Export your financial data in a commonly used format

Marketing Opt-out: Unsubscribe from promotional emails at any time

Data Security and Storage

We employ industry-standard security measures to protect your financial information. Your data is encrypted both in transit and at rest, and we regularly review our security practices to maintain the highest level of protection.

Our security measures include:

SSL/TLS encryption for all data transmission

Regular security audits and penetration testing

Multi-factor authentication for account access

Secure Australian-based data centers with 24/7 monitoring

We retain your information for as long as your account remains active or as needed to provide services. Financial data may be retained for up to seven years to comply with Australian tax and financial regulations.

Cookies and Tracking

juceranalora uses cookies and similar technologies to enhance your experience and analyze how our platform is used. Most cookies we use are essential for the proper functioning of our budget analysis tools.

Essential Cookies: Required for login, security, and core platform functionality

Analytics Cookies: Help us understand how users interact with our features

Preference Cookies: Remember your settings and customization choices

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

International Data Transfers

While juceranalora primarily operates within Australia, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.

Privacy Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

Email: privacy@juceranalora.com

Phone: +61 411 554 977

Address: Privacy Officer
97 Creek St, Brisbane City QLD 4000, Australia

We aim to respond to all privacy-related inquiries within 30 days of receipt.

This privacy policy is effective as of January 15, 2025, and was last updated on January 15, 2025.